Facebook boosts reviewer back-up

Facebook boosts reviewer back-up

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Facebook is paying its content reviewers higher wages as well as offering them more support programmes due to difficult nature of their jobs. The reviewers are employed by third party partners and work either part- or full-time.

The social network says it has become clear that $15 per hour wage it introduced in 2015 does not meet the cost of living in some of the places where it operates. The change will mean an increase to at least $22 per hour to all reviewers based in the San Francisco Bay Area, New York City and Washington, DC, to $20 per hour for those living in Seattle, and $18 per hour in all other US metro areas.

Facebook is planning to roll out a raft of new programmes and tools developed using feedback from psychologists and from content reviewers themselves. They include:

Working with partners to deliver ongoing well-being and resiliency training

Adding preferences that enable reviewers to customise how they view certain content, eg choosing to blur graphic images before reviewing them

Requiring all partners to provide on-site counselling during all hours of operations

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